• David Lewis & Associates
    The Most Trusted Leader in
    Automotive Sales, Service & Management
    Training Since 1986!
  • Now With 3 Locations To Serve You!
    Philadelphia
    NY / NJ Metro
    Pittsburgh
    The DLA Automotive Training Centers offer classes for:
    Salespeople
    Sales Managers
    Internet / BDC Managers
    Internet / BDC Staff
    F&I
    Secondary Finance
    Service Advisors
    Service Managers
    Parts Managers
    Body Shop Managers
  • DLA Workshops are ranked as the best
    industry courses year after year...
    "I attended the David Lewis & Associates Entry Level Sales Class
    in April and in May I was the Salesperson of the Month. Their process works!!"
    Matthew Ferrante • Sussman Mazda
  • DLA In-Dealership Training Programs
    Customized to fit your needs
    Sales
    Sales Management
    F&I
    BDC
    Service Advisor
    Service Manager
    Parts Manager
  • DLA Training Options to Fill
    any Dealerships Need:
    In-Dealership Training
    Training Centers
    Workshops / Seminars
    Online Courses & Videos
  • DLA Online
    Online Automotive Training
    Salespeople • Sales Management • Leadership
    F&I • Secondary • Internet / BDC
    Service Advisor • Train the Trainer • Winners vs Losers
  • The Automotive Industry's Leading Author

Dealership Sales and Management Training for Today’s Customer

David Lewis and Associates (DLA) have been training Dealers, Salespeople, Sales Management, Service Advisors, F&I Managers and more on the “Art of Inspirational Selling” for 30 years. Hundreds of dealerships who have trained with DLA and used our unique methods to selling and management have seen their profits rise as much as 50% in the first few months. And, as the customers have changed their buying habits, we have to change our approach. Today’s customer is more knowledgeable and tech savvy than ever before. High pressure tactics don’t work. Learn how to sell to today’s customer with DLA and watch your profits grow.

Inspirational Selling & Leadership

Inspirational Selling is the concept of being unique and different in the eyes of the Customer. It creates an environment that represents a non-pressure style of selling, while at the same time creating more sales and revenue.

Expert Trainers

All of our Trainers are DLA Certified and are the most knowledgeable and trusted in the automotive industry. Their Dealership backgrounds compliment their abilities to provide real world training
and solutions.

Certification Programs

Becoming DLA Certified has become a standard of excellence. Students who have studied with DLA have become some of the industry’s leading producers. Certification programs are available for Sales Managers, Salespeople and Service Advisors.

Flexible Training Options

We offer a variety of training options, including In-Dealership, on location at our Training Centers and online training videos. Choose any combination of our training products to create a customized solution for your Dealership.

Available DLA Training Options

Solutions to fit any Training Need!

In-House Dealership Training

In-Dealership Training

We offer fully customized training programs that will fit your Dealerships wants and needs. Training programs are available for your Management, Sales and Service Departments. This option is an ongoing month-to-month training agreement with no contract.

In-House Dealership Training

Training Centers

Our Training Centers offers a full range of classes to meet the training needs of your Dealership. This is a great learning environment with controlled classroom sizes. Multiple classes are held every day resulting in maximum scheduling convenience.

David Lewis Books

Workshops

Certain workshops are available at our Philadelphia Training Center for individual enrollment. Workshops for Sales Management, Service Management, Service Advisors and Salespeople. These workshops are also available for In-Dealership Training and for large groups and associations.

Online Automotive Training

Online Training

Available 24/7, our Online Training Program is designed to let the Dealership and student train at their own pace and is available on most devices. This format can be utilized to conduct training or reinforce the training already provided.

Training Centers

Upcoming Workshops

22
Jan

Business Etiquette

This four-hour course focuses on understanding the importance of a first impression, adult behavioral techniques and proper business etiquette when dealing with Customers, fellow employees and vendors. Additional topics will include how to eat healthier in the workplace, the importance of daily exercise, the value of proper rest and how to minimize stress both at home and at work.

Philadelphia

Who Should Attend: All Dealership Personnel

22
Jan

Advanced F&I Concepts (2 Day Course)

This two-day F&I course has been designed for the F&I Manager who is ready to take their productivity to the next level. Emphasis is placed on advanced F&I sales concepts, structured presentation steps, and the art of responding to customer objections. Topics include the importance of F&I, understanding the Customer, the Banking process, and the value of developing control over the delivery process. From the sales perspective of F&I, the student will learn some very advanced techniques on how to effectively do both cash and credit union conversions, offer effective product presentations, methods for advanced Menu closing concepts, and some new and exciting ways to overcome objections. Extensive role play and group discussion are a big part of this course.

Pittsburgh

Who Should Attend: F&I Directors, Experienced F&I Managers, New F&I Managers and Back-Up F&I Managers.

22
Jan

Receptionist / Phone Operator / Admin

This four-hour class will develop the skill level necessary of your Receptionist or Phone Operator thereby creating a more pleasant environment. Focus in this course is placed on understanding the Customer, creating a feeling of comfort and the development of time management. In 90% of cases, your Receptionist or Phone Operator is the first contact your Customers experience with your Dealership, let's make it one of the best contacts.

Philadelphia

Who Should Attend: Receptionists, Phone Operators, Admin. Asst.

23
Jan

Entry Level Service Advisor Program (4 Day Course)

A four-day course for the individual who is either just starting their career as a Service Advisor or an experienced Service Advisor who truly needs to get back to the basics of selling service. This course focuses on understanding the Service Customer, structured sales steps in the Service Lane, phone strategies, up sell techniques, objection responses and how to deal with rejection and stress. A big part of this course provides training on the power of Video in the Service Up sell process. There is a tremendous amount of discussion and role playing within this course.

Philadelphia

Who Should Attend: Entry Level Service Advisors, Experienced Service Advisors


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