It is critical for a Dealership to master the art of the phone. By focusing on effective phone communication, car dealerships can enhance customer engagement, build trust, and increase the likelihood of customers visiting the dealership and, ultimately, making a purchase.

BAD CALL

GOOD CALL

WHICH ONE ARE YOU?

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AVAILABLE DATES

Available Dates
 
December
December 5 - December 6   SOLD
December 7 - December 8   SOLD
December 12 - December 13   SOLD
December 14 - December 15   SOLD
December 18 - December 19   SOLD
December 20 - December 21   AVAILABLE
 
January
January 2 - January 3   SOLD
January 4 - January 5   SOLD
January 8 - January 9   AVAILABLE
January 10 - January 11   AVAILABLE
January 15 - January 16   SOLD
January 17 - January 18   AVAILABLE
January 22 - January 23   AVAILABLE
January 24 - January 25   SOLD
 
February
February 5 - February 6   AVAILABLE
February 7 - February 8   SOLD
February 12 - February 13   SOLD
February 14 - February 15   AVAILABLE
February 19 - February 20   SOLD
February 21 - February 22   AVAILABLE
February 26 - February 27   SOLD
February 28 - February 29   AVAILABLE
 
 
 
 

FAQ'S

GENERAL

Our Corporate Offices are in Melbourne, FL

Sales, Fixed Ops, F&I, BDC and Management

All Trainers are DLA Certified and have extensive knowledge and management background in the automotive industry and in specific areas.

We offer both one-time and ongoing training solutions.

DLA Trainers are your dedicated Performance Partners with regular engagement and access both daily and weekly.

Phone Ups / Prospecting / Follow-Up

Yes, our training is for both Salespeople and BDC Reps

Yes and no, we do not have pre-designed scripts, we believe in training your staff to manage the calls without the need for a script. Organic conversation is much better than a script. However, while we are at the Dealership, we do work with the team to develop and customize defined bullet points for what to say during the conversation.

Each dealership has its own unique needs, DLA trainers will help you find the best solution for your dealership.

Yes, we work with your sales team to customize a process for selling cars in service. This will typically yield an additional 10-12 cars per month.